How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey
or marketing communication, surf the website, or use certain other site features in the following ways:
- To allow us to respond better to your customer service requests.
- To quickly process your transactions.
- To ask for ratings and reviews of services or products
- To follow up with you after correspondence (email or phone inquiries)
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
It also has a Web Firewall.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who
have special access rights to such systems, and are required to keep the information confidential. In addition, all
information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to
maintain the safety of your personal information.
All card transactions are processed through a gateway provider (Sage Pay) and are not stored or processed on our servers.
Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser
(if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.
your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use
cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences
and tools in the future.
- Remember and process the items in your shopping cart.
- Understand and save user's preferences for future visits eg currency.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.
We may also use trusted third-party services (Google Analytics and Addthis social media) that track this information on our behalf.
tracks social media actions and collects non-personal information in the form of web analytics, which they share in aggregated form.
All data is anonomous.
Guardian article on Addthis
is for basic web tracking. We do not use Google Adsense
, which chases you round the web serving adverts.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies.
You do this through your browser settings. Since every browser is a little different, look at your browser's Help Menu to learn
the correct way to modify your cookies.
What happens if users disable cookies in their browser?
If you turn cookies off, some of the features that make your site experience more efficient may not function properly,
such as translate, currency and shopping cart.
We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties.
We do not include or offer third-party products or services on our website.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a
positive experience for users. Google Policy
We do not use Google AdSense Advertising on our website.
We use Google Analytics cookies to track visitors to our website anonomously.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt
out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
Under these new regulations, you have a right to know what information we hold about you, how we secure it and you can ask
us to delete any information we hold about you or ask us not to use it (restrict data).
We will collect and store your information to fulfill a contract with you. This means we store your information to
be able to send you quotes, fulfill your orders, keep accounting records, respond to your requests or provide technical support and software updates.
Creating an account on our web site, placing an order, registering for technical support, requesting a quote or technical support
means that we will store the information you give us to fulfill the contract.
We will keep information that you supply for these contractual purposes and to inform you
about software updates or technical changes to products. As our products have life time technical support and free software
upgrades, we will keep your contact information permanently, unless you request its removal.
We will not transfer or supply your information to third parties, either in the EU or outside, without your specific consent.
This may be to enable a manufacturer to give you technical support or warranty rights directly, for example.
We do not collect or keep any information about children nor do we market to children.
We attempt to keep your data secure at all times, using SSL and web firewall on our website and secure
networks elsewhere. We are PCI-DSS compliant, which means our systems have been validated by The Payment Card
Industry Data Security Standard (PCI DSS) for security. This also means that we never store credit card information
However, no web site can be guaranteed 100% secure in the current on-line environment.
We will notify you via email within 72 hours if the breach has significant effects and we will notify you via
on-site notification within 72 hours in any event.
For any enquires about privacy and data, please contact us - see bottom of page for details.
California Online Privacy Protection Act
on the website stating exactly the information being collected and those individuals or companies with whom it is being shared.
- See more at: Online Privacy
According to CalOPPA, we agree to the following:
- Users can visit our site anonymously.
- Can change your personal information by emailing us
Does our site allow third-party behavioral tracking?
It's also important to note that we do not allow third-party behavioral tracking.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online
Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection
agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's
privacy and safety online.
We do not specifically market to children under the age of 13 years old or allow third-parties, including ad networks or plug-ins,
collect PII from children under 13
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include
have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information
Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email within 7 business days if the breach has significant effects and we will notify the users via
in-site notification within 7 business days in any event.
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable
rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals
have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate
and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives
recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
- Process orders and to send information and updates pertaining to orders.
- Send you additional information related to your product and/or service
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Process opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
and we will promptly remove you from ALL correspondence.
+44 1974 261 273
Last Edited on 2018-08-29