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Kanda - Cookies, Privacy, Security and Returns Policy

Below is information regarding our website cookies, privacy, security and returns policies.
Kanda are very careful with any information you supply and do not collect or store any credit card information for web site orders.

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Guarantee and Returns

Kanda operate a no quibble return for repair or replacement warranty on faulty goods.
Guarantee period is 1 year.

Faulty or Damaged Products

Any faulty or damaged goods will be replaced or repaired free of charge. Please contact us before returning an item as problems can often be solved by our technical support team without the need to return the item. We will issue you with an returns number (RMA) so your parcel can be dealt with efficiently when it arrives.

Unwanted Goods

If your goods are no longer wanted you can return them within 14 days of receipt for a refund, provided they are complete, unused and undamaged and were not a custom item. You will have to pay the cost of return shipping. We will NOT refund the cost of the original postage cost of sending the item out.

Important for orders in USD - The economy shipping cost to countries where we show prices in USD may be subsidized on our shop so we reserve the right to deduct up to a further 10 USD from the amount returned at our discretion.

Please contact us before returning the goods and we will issue you with a returns number (RMA). Also please ensure that the item is returned in sufficient packaging (the original packaging is an acceptable standard).

Items ordered in error

On the chance you ordered the wrong product, we will happily exchange it for the correct item charging or refunding the price difference where appropriate. Please inform us within 7 days of receipt should you wish to do this. Please note that you will have to cover any additional shipping charges.

Order Cancellation

If you have placed an order but realised you have either made a mistake or want to cancel the purchase, please contact us as soon as possible. Unfortunately we cannot always cancel the order as we ship orders as soon as we possibily can. If your order has already shipped, you may incur a postage cost to return the item and also the original postage of sending the item out.

Incorrect Address

When you place an order, it is your responsibility to ensure that your shipping address is correct. We will not be able to refund or replace your order if the shipping address provided is missing key details such as the house number, road name or Zip/postal code. Please make sure you check your delivery address carefully before confirming the order.

Important - Fedex, for express delivery, can not deliver to P.O. Boxes. Economy shipping is by recorded airmail e.g. USPS and can use mail boxes.

Privacy and Security

  • Kanda are registered under the UK Data Protection Act to safeguard your privacy. We will take care of information you supply and will NOT pass on any of your details to any third party.

  • We do not store credit card details nor do we share customer details with any 3rd party

  • This site uses simple javascript for form validation and identifying browser type (Firefox, Chrome etc). These scripts will not comprise your security or privacy.

  • This site has a privacy policy in compliance with W3G and Microsoft guidelines and approvals.

  • Credit card processing is done securely through Sage Pay, using https encrypted link, for your security and peace of mind. We do not see or store your credit card information.

  • Payments through Paypal Express checkout are completely secure and we do not see or collect any information except information needed to deliver your order

  • Kanda operate a no quibble return for repair or replacement warranty on faulty goods. Guarantee period is 1 year.

  • Software updates are free for the life of the product, except for some products purchased before January 2003, and software only products such as DLLs.


Under the new EU "Cookie Law", regulation 2009/136/EC, we must inform you about cookies used on this site, and what they are for. Cookies are small bits of information stored on your computer by a web site. This site uses 2 sets of cookies:
  • Session ID (PHPSESSID) and associated values. This is a number stored on your PC that identifies you to our server, so it can maintain your shopping cart and return you to the last product you viewed. These cookies are deleted when you close your browser.

  • Google Analytics. In common with most websites, Kanda uses Google Analytics to track visitor numbers, new or returning users and other statistical information. Google Analytics cookies do not collect personal data about you. The information is anonymous and cannot be related to any particular user. Google Analytics cookies have the form _utma, _utmb etc. and will be present from most websites you visit.

  • For more information about cookies and Google Analytics, please see this link in a new window

By continuing on this site, you give your implied consent to these cookies. The session ID will disappear when you close your browser in any event, as will most Google Analytics cookies.

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