Economy shipping to USA is by recorded airmail, except orders under 30 USD which are not recorded,
using Royal Mail and USPS.
Despite its bad reputation, we have found that USPS is very efficient with international
mail, and the majority of parcels are delivered in 5-6 days (6-10 days unrecorded) and we have never had one get lost.
If delays do occur, they are usually caused by US customs and Department of Homeland Security, not USPS.
Online tracking is available with recorded airmail. When we ship you will be sent a tracking number, which can be
used to track the parcel on Royal Mail Website
When the parcel leaves the UK, tracking can be continued on
Parcels may take a while to appear on USPS website as they are not registered until they clear customs.
If you use a PO Box for mail, please use this as shipping address for economy shipments.
The weight limit on economy shipping is 2Kg/4lb but shipments over 1.5Kg/2lb can be cheaper on Express
Low value items may be shipped unrecorded in some circumstances
We will track your parcel 5 days after shipment and report any delays or problems to you,
such as customs issues or failed delivery attempts
Express shipping is by Fedex and normally takes 2 days to USA, 3 in more remote areas. Occasionally, shipments
can be delayed by customs for a day or 2. Goods are shipped DAP Incoterms, which means we cover freight and insurance and you are liable for
any import duties. Currently, our products are not charged any duty on import to USA
If you would prefer to have the shipping costs added to your own shipping account (DHL,
FedEx, TNT, UPS etc.) there is an option for this on the shop. When viewing your cart,
choose Own Carrier. Then give your shipper's name and your account number on address screen during checkout.
Incoterms for these exports are Ex Works (EXW).
In a few circumstances (eg unusual countries, multiple ordering of products, etc)
these rates or quoted shipping times will not be valid. In these circumstances we
will NOT charge your card, instead we will contact you.
The price you pay for shipping includes cost of carriage and insurance to your address
by airmail or carrier. It does NOT include any Duties or Taxes levied on importation to your country,
which are the responsibility of the buyer i.e. goods are Delivered At Place (DAP Incoterms).
Import of our products to most countries is free of duty. This includes EU counties, other
European counties, USA, Canada, Australia and South Africa.
Note: In addition to duty, some counties may charge local sales taxes
e.g. 10% GST in Australia or VAT in EU. If in doubt, check with your local Customs department.